... making the connection

Andrew’s story

“ My wife and l are profoundly Deaf and use British Sign Language to communicate. It can be really difficult and frustrating to communicate with doctors, police officers and workmen from the council that come to carry out repairs in our home.

Recently l took seriously ill and contacted NHS 24 through the on-line BSL interpreter service. The online interpreter assisted me throughout the call and later when l received treatment at the hospital, the doctors said the treatment saved my life. Being able to use an on-line service is amazing – it means my wife and l can understand what is being said, which makes us feel much more confident.

This is a great service which Deaf people can use when they need it, no matter where they live.”

Andrew McCafferty
Service user